Refund policy

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days after delivery, then send the goods back within the following 14 days. Email info@wigglelabz.co.uk with your order number and the items being returned. You do not need to give a reason.

You may inspect an item as you would in a shop. Please package returns securely, using the original packaging where possible. We may reduce a refund for loss in value caused by handling beyond what is necessary to inspect the item.

You pay return postage for a change-of-mind return. Please keep proof of postage.

Refunds

We refund the original payment method within 14 days of receiving the goods back or evidence that they have been sent back, whichever is earlier. When you cancel the whole order, we also refund the standard outbound delivery charge. Any extra cost for an upgraded delivery service is not refundable.

Exchanges

We also accept exchanges. Email info@wigglelabz.co.uk with your order number and the item you would like instead. The return window, condition and return-postage arrangements above also apply to change-of-mind exchanges.

Faulty, damaged or incorrect goods

Contact us as soon as you notice a problem. We will arrange an appropriate remedy and cover reasonable return costs where the goods are faulty or incorrect. There is no seven-day cut-off for your statutory rights.

Exceptions

Sale and clearance goods have the same statutory rights as full-price goods. Genuinely personalised or made-to-your-specification items may be excluded from change-of-mind cancellation; this does not affect rights for faults or misdescription. Printing an ordinary catalogue item after ordering does not by itself make it personalised.

Returning an item

Please email us before posting so we can help identify your order and confirm the return instructions. This request does not restrict your right to cancel. We aim to answer within 24–48 hours.

Nothing in this policy limits your statutory consumer rights.